At EMU Safety, we are committed to delivering your order quickly and efficiently. Please review our shipping information below:
1. Shipping Methods and Delivery Times
- Standard Shipping – $10 in the USA and Australia. Orders typically arrive within 2-7 business days after processing.
- Free Shipping – On orders over $80 within the USA and Australia.
EMU Safety ships from California, USA for North American orders and Newcastle, Australia for Australian orders. For orders outside the USA and Australia, delivery times may vary based on location. Processing times may vary depending on product availability and other factors. You will receive a confirmation email with tracking information once your order ships.
2. Shipping Costs
Shipping costs are calculated based on your chosen shipping method and order destination. Standard delivery in the USA and Australia is $10, while orders over $80 qualify for free shipping. The exact cost will be displayed at checkout.
3. Order Processing
Orders are typically processed within 1 business day. Please allow additional time during peak seasons or promotional events.
4. Tracking Your Order
Once shipped, you will receive a tracking number via email. You can monitor your package’s status using the provided tracking link.
5. Shipping Restrictions
Please provide accurate shipping information at checkout. EMU Safety is not responsible for packages sent to incorrect addresses. Shipping may be delayed or unavailable to certain remote areas; in such cases, we will contact you to discuss alternatives.
6. Lost or Damaged Shipments
If your order is lost or damaged during transit, contact our customer support team at kate@emusafety.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue.
7. Returns and Refunds
Refer to our Return Policy for details regarding returns and refunds.
8. Contact Us
For any questions about your order or our shipping policy, email us at hello@emusafety.com.
9. Changes to This Policy
EMU Safety reserves the right to update this shipping policy at any time. Any changes will be posted on our website with the revised effective date.
By placing an order with EMU Safety, you agree to the terms outlined in this policy.
On occasion, EMU Safety may post stock from an alternate location due to low stock to ensure that the purchase arrives as soon as possible.
